”A reliable, affordable supply of clean freshwater for an island hotel like ours which has no access to mains water, has until now been an unimaginable dream. For 8 years, we relied on diesel-fuelled water barges – noisy, polluting and often disrupted by rough seas – to bring water to the island. Our clients hated them, our water costs were exorbitant and we never had enough for luxuries like ornamental garden irrigation. It was a constant source of stress. We considered desalinisation early on but never came across industry colleagues with a positive experience in Colombia. We were warned against fragile, expensive machinery that no one local could maintain, high energy costs and impossible-to-replace membranes. From our first conversation, EWM stood out from other manufacturers. They provided a clear operational budget that covered maintenance, spares and repairs for the first few years, as well as the information necessary to do a cost comparison against our current spending – even taking into account increased energy use. They assisted with the preparation, guiding us through borehole placement and depth. The team is not only knowledgeable about their own product but has a good understanding of people, culture and the realities of operating in a location like ours. Installation and training were thorough, friendly and patient. The post-installation support is exceptional, even with a multilingual mix. We are making significant savings and have an abundance of high-quality water which more than covers our needs. Our dream came true. .”